FAQs

FAQs


Here to answer your health questions


Can I speak to a pharmacist?

Yes! There are many ways to reach one of our pharmacists:
- Pop into the pharmacy and ask to speak to someone
- Give us a call 01617989932
- Email us support@prestwichpharmacy.co.uk

Can you deliver my prescription?

Yes, we have a free delivery service for those that are housebound/disabled or generally struggle to make it into the pharmacy.

Do you take passport photos?

No, we do not offer this service.

Can you check my blood pressure for me?

Yes, this is an NHS service! Please make a free appointment on our website.

How do I know if I'm exempt from paying for prescriptions?

There are many reasons to be exempt from paying for prescriptions, especially if you are aged under 16 or 60 years and over. A full list can be found here.
https://www.nhs.uk/nhs-services/prescriptions-and-pharmacies/who-can-get-free-prescriptions/

Can my relative start getting their medications in a dosette box?

Unfortunately, we do not have any more capacity to complete dosettes for our patients. Sometimes a dosette is not the best method to help a patient, your practice pharmacist may be able to perform an assessment and determine the best option that will be most helpful.

I see you deliver prescriptions. Can you deliver mine to save me coming in? You can just leave it in the porch.

We do deliver medications to our housebound patients, they do have to be in to receive the medication, they cannot be posted through or left in a porch for safety reasons. For those who may want access to medication outside of work hours we also offer the 24/7 self-service machine.

I see you have a physio now. Can I book an appointment?

The NHS use our clinic rooms to offer various services, however they manage the bookings themselves, we cannot book patients into the physiotherapist directly.

Can I get emergency contraception for my girlfriend?

We offer a free emergency hormone contraception (morning after pill) during the pharmacist opening hours. This involves a consultation between the pharmacist and the person needing the medication, so they do need to attend the pharmacist in person.

Do you do Covid vaccinations?

Yes, we are currently offering the NHS COVID 19 vaccinations (October 2023).
Use this link to check eligibility and book: https://www.nhs.uk/nhs-services/covid-19-services/covid-19-vaccination-services/book-covid-19-vaccination/

Can I do my work experience here?

Pharmacists handle sensitive data, sometimes for rather vulnerable people. Therefore it is generally not appropriate to offer work experience placements.

Can someone collect my medication for me? Do they need a note?

Of course someone can collect medication on your behalf in most circumstances. However, if they are collecting medication that is classed as controlled drugs they will need to bring identification, as per the regulations.

Do you offer BCG vaccinations?

Currently you can only have BCG vaccinations within hospitals, so we are unable to offer this service.

My medicines are all out of sync and I have to come in 3 times a month at the moment. Can you sync them up for me?

We understand how frustrating it can be when your medications are out of sync, however we are unable to sync them back up for you. Try to make a note of how many you have of each medication before attending an appointment at your GPs, so they can help you to be able to collect your full repeat medication all at the same time again.

Do I have to make a booking for ear wax removal? Is it free for pensioners?

We offer a private service for ear wax removal, available by making an advanced booking. This can be booked over the phone or via our website.
We recommend that olive oil ear drops are used for 7 days prior to the micro suction, so the wax is softened, and is more likely to all come out.
The price is £30 for 1 ear, and £55 for 2 ears, regardless of age or circumstance.

Can I get travel vaccines from the doctor for free? Do you get them free if you don’t pay for prescriptions?

Some GPs still offer free travel vaccines, but this is decreasing in number. If your GP no longer offers free travel vaccines, you can meet with one of our trained pharmacists to have a free travel consultation to discuss your needs. However you will need to pay for each vaccination, regardless of age or if you get free prescriptions.

Do you do rapid blood sugar tests?

Sorry, we do not offer rapid blood sugar tests.

Can I get an instant cholesterol level reading?

We do not offer instant cholesterol level tests. We do however offer tests for cholesterol levels as part of our blood testing service. Please phone or call in to book an appointment.

Can I get the monthly weight loss injection here?

Unfortunately we do cannot provide the monthly weight loss injection to new clients, as per the national guidance. Ozempic has proved to be a very popular medication and there are some national shortages for this medication at the moment. We can offer other options, so feel free to book in for a weight management consultation.

I’ve just been diagnosed with diabetes. Doesn’t that mean my prescriptions are free now?

People who have been diagnosed with diabetes can apply for a medical exemption certificate. This will mean future medications, after the start date of the certificate will be free. You can find more information here:
Medical exemption certificates | NHSBSA

I’m pregnant. Doesn’t that mean my prescriptions are free now?

Once pregnant you can apply for a maternity exemption certificate. This will mean future medications, after the start date of the certificate will be free until your child is 12 months old. You can find more information here:
Maternity exemption certificates | NHSBSA

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